Patient Care Coordinator
About The Position
Bodies in Balance Physical Therapy is seeking a Patient Care Coordinator who thrives in a fast-paced healthcare environment and takes ownership of results. This is not simply a front desk role — this position drives referral success, schedule optimization, and the patient’s first impression of care. If you love tracking performance, solving problems, and being part of a high-performing clinical team, we’d love to meet you. About Us Bodies in Balance is a PT-owned outpatient practice offering specialty services in orthopedics, vestibular/balance, concussion, Parkinson’s, pelvic health, oncology rehab, and lymphedema. Our Core Values guide everything we do: Patient First Impactful Results Unequivocal Excellence Passionate Learning Teamwork Without Boundaries
Requirements
- 2+ years experience in healthcare scheduling, referral coordination, or medical front office preferred
- Strong attention to detail and organization
- Clear and professional communication skills (phone and in person)
- Comfortable tracking and reporting performance metrics
- Proactive problem-solver
- Adaptable with software systems and EMR platforms
- Team-oriented with a positive attitude
Responsibilities
- Manage incoming referrals and initiate patient contact promptly
- Educate patients clearly about services and first-visit expectations
- Remove scheduling barriers and problem-solve obstacles to care
- Ensure accurate data entry and documentation
- Track referral pipeline weekly
- Report on: Referrals received Referrals scheduled Evaluation arrival rate
- Identify cancellation trends and recommend solutions
- Drive goals of: 88%+ referral conversion rate 92%+ evaluation arrival rate
- Strategically fill provider schedules
- Monitor Plan of Care dashboards to support patient adherence
- Assist with schedule adjustments when providers are out
- Collaborate across clinics to ensure smooth operations
- Develop working knowledge of PT/OT specialty services
- Understand basic insurance workflows
- Communicate consistently and professionally
- Participate in ongoing training and staff meetings
Benefits
- Health insurance
- Paid time off
- Tuition assistance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
