Patient Care Coordinator
About The Position
At Sentido, we believe every patient deserves compassionate, reliable care - and that starts with our team. As a Patient Care Coordinator, you'll play a vital role in supporting patients through their treatment journey, ensuring their needs are met with empathy and precision. You won't just be processing paperwork - you'll be a trusted point of contact for patients, families, and providers, helping to create a real impact in people's lives every day. If you thrive in a fast-paced environment, enjoy problem-solving, and want to grow your career in healthcare with a supportive team, we'd love to have you join us.
Requirements
- Able to work in fast-paced, self-directed environment
- PC literate – Ability to use Excel, Word, PowerPoint & nutrition software - Brightree experience a plus
Nice To Haves
- Associate degree or equivalent
Responsibilities
- Determines insurance eligibility and coverage for a variety of plans and patient-specific situations
- Submits authorization requests to insurance in an accurate and timely manner
- Communicates with patients and families to assess supply needs
- Screens/rescreens patients for nutrition risk per established criteria
- Documents data collection results and makes appropriate referrals to the Dietitian as per
- Communicates effectively with physicians and dietitians regarding patient needs and required documentation
- Works directly with staff, patients, insurance companies and referral sources to ensure the best possible outcomes for our patients
- Documents communication and action plans thoroughly
- Troubleshoots product sourcing issues if applicable
- Special Projects as assigned
- Process customer orders, requests and information updates into a patient order management system
- Performs order changes and renewals
Benefits
- 80 to 160 hours of PTO, based on tenure.
- Quarterly bonuses based on company performance.
- 401K Plan 100% matching at 4%, with a half match at 5%-6%
- Comprehensive medical, dental, vision, life, accidental, GAP, and STD insurance.
- Free gym membership for full-time employees, or a stipend of $25 if the gym we provide membership is not geographically available in your area.
- Telehealth services.
- Internal growth and developmental opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
