Patient Care Coordinator

Dasco HME LLC•Westerville, OH

76d

About The Position

DASCO is growing! Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us! Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture! SUMMARY: The Patient Care Coordinates a variety of branch office services to patients and referrals, including order processing, coordinating the delivery of products and services, and patient education. The role also handles a variety of tasks in support of day-to-day branch operations, such as inventory, records-keeping, office maintenance, and regulatory compliance.

Requirements

High School diploma or GED equivalent.

Nice To Haves

Associate’s degree in related field.
Six months’ experience in healthcare/medical/insurance/DME customer service role

Responsibilities

Coordinates services for patients and referrals including, but not limited to, timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements and related follow-up to ensure service excellence.
Prepares orders for timely and accurate billing.
Delivers customer service via phone, email and face-to-face interactions. Sets up and advises patients and caregiver on equipment and service options, care and maintenance of equipment, insurance coverage, payment options and other related information.
Supports and/or manages branch operation functions such as inventory, records-keeping, working reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs, policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board and all other applicable rules and regulations.
Other duties as assigned by the branch office manager.