Patient Care Coordinator

Penrose & Associates Physical Therapy•Lacey, WA

6h•Onsite

About The Position

Do your friends say you have the gift of hospitality? Are you comfortable talking with new people, both in person and on the phone? Penrose Physical Therapy is seeking an upbeat, detail-oriented, organized, and fun individual to join our client service team. We are an outpatient physical therapy clinic in Lacey, WA that is experiencing rapid growth. We won 1st place for "Best of South Sound Physical Therapy Clinic" in 2023. We have an amazing team. We believe in education, and provide training, teaching, and coaching. You will work with a diverse and talented team that cares deeply for our patients and community. If you are seeking a job with a purpose where you can make a difference in people's lives, then we should connect!

Requirements

Ability to make people feel comfortable on the phone and in person by maintaining meaningful conversation
Scheduling patients using an electronic medical record system, minimizing no shows/cancels, handle payments, preparing deposits, credentialing providers (please be able to give us examples of how you have done these tasks)
Bring excitement and positive energy to the office where others truly enjoy being in our reception area and you make them feel at home
Strong phone skills with ability to sense on the phone what people truly need and get them talking about their goals and how their problem is affecting their life
Ability to use computer systems, EMR, and online platforms effectively
Ability to coordinate schedules and keep providers schedules full
Ability to handle collecting money and keeping AR very clean with patient payments
Two or more years of experience as a receptionist or a similar role is preferred
Excellent communication skills with a commitment to customer service & sales
Strong work ethic and positive attitude
Familiar with computers and scheduling software
Excellent multi-tasking skills

Nice To Haves

Experience in a high-volume medical clinic or service industry
Background in sales and/or call center strongly preferred
Background in excellent and frequent communication to team members and clients preferred
Medical Billing experience helpful
Medical/Dental office experience strongly preferred
Experience with medical insurance and understanding how to verify benefits/authorization processing strongly preferred

Responsibilities

Greet customers as they arrive and provide an excellent customer experience that they look forward to coming
Answer phone calls and schedule appointments and work at filling the schedule as soon as there is a cancel
Call any leads that are interested in help with getting better and cultivate a relationship with them to book a free consult or evaluation
Maintain a full schedule by calling or texting the wait list, call lead lists
Maintain a clean and inviting environment
Provide general customer service and attend to the needs of customers throughout their services