Patient Care Coordinator

RENAL MEDICINE ASSOCIATES LTD • Albuquerque, NM

31d • Onsite

About The Position

The Patient Care Coordinator is responsible for answering the phone, greeting callers, establishing the reason for calling, chart prepping for all visit types ensuring the providers have all the appropriate information needed for appointments, scheduling all appointments ensuring the demographic /insurance information is in the chart and resolving issues by contacting appropriate personal that can help the customer.

Requirements

• Attention to detail
• Confidentiality
• Customer focus
• Internal communications
• Interpersonal communications
• Listening skills
• Multi-tasking
• Organization
• Professionalism
• Stress tolerance
• A minimum of 1 year of experience scheduling in a medical office setting
• High school graduate
• Knowledge of administrative and clerical services
• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices.

Responsibilities

• Answer calls greeting customers warmly and ask how to help.
• Transfer calls
• Relay verbal messages
• Record and deliver messages
• Page individuals and inform them of message
• Refer caller to emergency numbers if necessary.
• Date stamp time of call and record in computer system
• Operate intercom
• Schedule and/or cancel appointments
• Perform other duties as requested by providers and supervisor.
• Chart Prep for consults
• Any other duties requested by lead PCC or Clinical Manager

Benefits

• Medical
• Dental
• Vision
• Life
• 401K
• PTO
• paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED