Patient Care Coordinator
About The Position
Do you want to positively impact a child's life forever? We are a busy Pediatric Dental/Orthodontic Practice dedicated to creating a positive and welcoming experience for every patient and family we serve. Our team is committed to delivering high-quality care while fostering a supportive, team-oriented environment. The Patient Care Coordinator is the first point of contact for patients and is the face/voice of the practice. This position must provide excellent customer service to visitors to include greeting patients, patient check out, receiving payments, answering phones, etc. Position also requires scheduling, coordination and follow up with insurance companies and patients, and assisting the practice with special assignments when needed. Experience preferred, however will train the right person who has an outgoing, positive attitude! This position requires someone who can bring the "Wow" factor, has the willingness to learn and the ability to multitask!
Requirements
- 0–3 years of administrative, front desk, or healthcare experience (dental preferred)
- High school diploma or GED required
- Strong communication skills (written and verbal)
- Ability to multitask and manage competing priorities
- Strong organizational and interpersonal skills
- Comfortable handling confidential information
- Positive, energetic, and professional demeanor
- Strong phone skills and customer service mindset
Nice To Haves
- Experience with EHR systems and multi-line phones is a plus
Responsibilities
- Greet and assist patients with warmth and professionalism
- Ensure patients feel welcomed and comfortable
- Support patient check-in and check-out processes
- Coordinate patient flow, including charts and seating
- Collect and apply patient payments accurately
- Schedule and confirm patient appointments
- Ensure appointments are aligned with provider availability and patient needs
- Confirm appointments at least 24 hours in advance and reschedule as needed
- Handle new patient calls and gather necessary information
- Provide new patients with directions, appointment details, and required documentation
- Verify insurance coverage and communicate with insurance providers
- Assist with insurance claims, pre-determinations, and A/R processes
- Address and help resolve insurance-related issues
- Assist with special projects as assigned by leadership
- Manage incoming mail and ensure proper processing of payments and documentation
- Support collections, recall systems, and administrative tools (e.g., Smart Doc, A/R systems)
- Perform other administrative tasks to support the practice
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Employee discounts
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
