Patient Care Coordinator
About The Position
We are seeking a high-performing Patient Care Coordinator (Concierge) to support our Boca Raton and Palm Beach Gardens locations. This role is designed as an equal balance between elevated patient experience and front-of-house performance. It is ideal for someone who thrives in a high-touch, patient-facing environment while also playing a key role in optimizing scheduling and driving consultation opportunities. This is not a traditional front desk position. It is a concierge-style role focused on delivering white-glove service, simplifying the patient journey, and ensuring every interaction supports both exceptional experience and practice growth. The Environment You’ll be working across two high-performing, fast-paced locations, gaining exposure to different teams, providers, and patient flows. This dual-location role offers: A dynamic and engaging work environment The opportunity to deliver a consistent, elevated experience across locations Direct impact on patient satisfaction, scheduling efficiency, and consultation conversion The Opportunity This role is ideal for someone who wants to be at the center of both: Delivering an exceptional, concierge-level patient experience, and Driving results through scheduling, efficiency, and patient engagement You’ll play a key role in ensuring that both locations operate with consistency, efficiency, and a high standard of care.
Requirements
- Previous medical experience in aesthetics, plastic surgery, or cosmetic dermatology practice.
- Strong business acumen with excellent organizational skills.
- Proven ability to manage confidential information appropriately.
- High school diploma or equivalent required
- Open availability
- Must possess good organizational skills to balance clerical and clinical duties.
- This position requires frequent walking, sitting, standing, and bending.
- Frequent talking and listening when giving instructions and explanations.
- Frequent use of the phone, computer, and other clinic technologies.
- Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).
Responsibilities
- Delivering a seamless, white-glove experience from check-in through checkout
- Creating a welcoming, polished, and elevated environment for every patient
- Anticipating patient needs and ensuring a smooth, stress-free visit
- Maintaining consistency in experience across both locations
- Managing scheduling with accuracy and efficiency to optimize provider availability
- Increasing consultation bookings and conversion opportunities
- Supporting patient retention and re-engagement through strong follow-up and communication
- Ensuring the schedule is structured to support both patient flow and overall performance
Benefits
- Health & Wellness – comprehensive medical, dental, and vision coverage to keep you feeling your best
- Future Security – retirement savings with employer contributions, plus life insurance and disability coverage
- Beauty Budget – enjoy exclusive employee perks on treatments, products, and services, with allowances that grow each year
- Career Growth – continuing education allowances, national training opportunities, and mentorship from industry leaders
- Community & Recognition – access to AMP’s network of injectors and KOLs, plus recognition programs that celebrate your achievements
- Recharge Time – flexible PTO and holiday closures to support balance and well-being
- Shared Success – profit-sharing opportunities for eligible management and support staff
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
