Patient Care Coordinator - Remote

UnitedHealth Group•Norman, OK

8h•$16 - $29•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Care Coordinator is responsible for working in collaboration with the intake and clinical team as well as the patients referring providers office, to promote timely access to infusion scheduling and post treatment follow up. To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Work Environment This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Potential Occupational Safety/Health Hazards Office hazards Ergonomic Injuries Poor Lighting and Eye Strain Indoor Air Pollution Fire Safety Position Type and Expected Hours of Work This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shift may change in accordance with business needs. Exempt employees must have the ability to be on-call and available, as business needs require. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

LPN or MA certification
3+ years in customer service with a healthcare focus
Microsoft Outlook, Word, & Excel
Must be able to accomplish any and all duties with little to no assistance
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Schedule patient appointments for infusion services based on physician orders, infusion protocols, and availability of nursing staff and chair time
Maintain and update daily infusion schedules, accommodating urgent cases, cancellations, and reschedules while minimizing disruptions
Communicate clearly and professionally with patients regarding appointment details, preparation instructions, and any necessary documentation
Ensure complete and accurate patient registration into the EMR
Apply knowledge of specialty medications and clinical standards to schedule patients for their infusion/injection treatments
Monitor infusion center capacity and escalate scheduling conflicts or resource constraints to leadership
Communicate with patients and/or their caregivers to provide their out-of-pocket costs, as identified by the Intake team, or triage patients to the appropriate department as needed
Work collaboratively with Intake and clinical departments to remediate issues preventing the timely scheduling of a patient
Identify patients that have missed their injections/infusions and follow up to remediate and schedule as needed
When patients have communicated that they will be stopping treatments, provide a report back to their referring office with that information and document confirmation (via phone or fax)
Assist with the review and filing of clinic notes/laboratory results, communicating critical results to a site clinician, per policy
Ensure order renewals are obtained and entered for processing and timely continuance of care
Perform post treatment calls for new and high-risk patients, within 48 hours (about 2 days) of infusion/injection
Initiating an event report and site notification for any patient reported adverse reaction identified on a post treatment call
Assist with data tracking, reporting, and quality improvement initiatives related to scheduling efficiency and patient flow
Identify and communicate any process issues to their supervisor, to be addressed in the Quality Assurance program