Patient Care Coordinator

Children's Dental Center•Fishers, IN

6d•Onsite

About The Position

The Dental Patient Care Coordinator is responsible for ensuring a smooth and positive experience for patients throughout their dental care journey. This role serves as a key liaison between patients, dental providers, to coordinate appointments, treatment plans, and insurance processes. The coordinator helps patients understand their dental care options, facilitates scheduling and follow-ups, and ensures efficient communication within the dental practice.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or related field preferred.
1–2 years of experience in a dental office, medical office, or patient coordination role preferred.
Knowledge of dental terminology, treatment planning, and insurance verification is a plus.
Experience with dental practice management software preferred.
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Strong patient service and communication skills
Attention to detail and accuracy in scheduling and documentation
Ability to manage multiple tasks in a fast-paced environment
Problem-solving and coordination abilities
Professional and friendly demeanor with patients and team members

Nice To Haves

Knowledge of dental terminology, treatment planning, and insurance verification is a plus.
Experience with dental practice management software preferred.
associate or bachelor’s degree in healthcare administration or related field preferred.
1–2 years of experience in a dental office, medical office, or patient coordination role preferred.

Responsibilities

Coordinate and manage patient appointments, including new patient visits, follow-ups, and treatment procedures.
Serve as the primary point of contact for patients regarding scheduling, treatment coordination, and general inquiries.
Assist patients in understanding recommended treatment plans, timelines, and financial options.
Verify dental insurance benefits and assist with insurance pre-authorizations when needed.
Coordinate referrals to dental specialists and track completion of referred services.
Maintain accurate patient records and update information in the electronic dental record system.
Follow up with patients regarding missed appointments, pending treatment, and post-procedure care.
Work closely with dentists, hygienists, and front office staff to ensure efficient patient flow.
Provide excellent customer service to patients and families, addressing questions or concerns promptly.
Support front desk operations including patient check-in, check-out, and appointment confirmations when needed.
Ensure compliance with HIPAA and patient confidentiality standards.