Patient Care Coordinator

LC SERVICES 1 LLC•Raleigh, NC

12h

About The Position

Are you a dental assistant ready to grow your career and explore the administrative side of dentistry? Royal Oak Dental Group is committed to delivering exceptional dental care and an outstanding patient experience. We believe every patient deserves a knowledgeable, compassionate team that can clearly explain their needs and guide them through treatment with confidence.

Requirements

Minimum 2 years of dental experience required
Proficiency with Eaglesoft
Strong understanding of both clinical and front office workflows
Excellent communication, organization, and multitasking skills
Positive attitude with a strong team-first mentality
Ability to adapt quickly and support multiple areas of the practice

Responsibilities

Serve as a warm, professional first point of contact for patients in person and over the phone
Answer calls, triage patient needs, and respond to questions or concerns with empathy and efficiency
Clearly explain treatment recommendations, insurance coverage, and financial responsibilities
Help create a seamless, positive patient journey from check-in through checkout
Schedule and manage the daily schedule to maximize productivity and flow
Ensure all hygiene patients are scheduled for their continuing care before leaving
Maintain and actively work continuing care and overdue treatment lists
Contact patients promptly when insurance preauthorizations are received and assist with scheduling
Accurately calculate and communicate co-pays, deductibles, and estimated patient portions prior to appointments
Collect and post payments at time of service, by phone, and through mail
Present financial options and coordinate payment arrangements according to practice protocols
Assist doctors and hygienists chairside as needed to maintain efficient clinical flow
Prepare treatment rooms, instruments, and materials for procedures
Take radiographs and ensure all diagnostic records are complete and accurate
Support sterilization, infection control protocols, and operatory turnover
Confirm all necessary radiographs, lab cases, and documentation are ready prior to patient visits
Verify medical clearances and required documentation are received before scheduled procedures
Send patient records and maintain accurate, up-to-date charts
Check in lab cases and ensure cases are ready for scheduled appointments
Document appointments with detailed, accurate clinical and financial notes
Support the Team Lead and leadership team with additional administrative needs
Step in wherever needed to support the success of the team and patient experience