Patient Care Coordinator - Front Office Specialist
About The Position
Patient Care Coordinator/Front Office Specialist - Brevard, North Carolina American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of our clinic. This role serves as the first point of contact for our patients, ensuring everyone receives a welcoming and professional experience. Position Overview The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day. This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.
Requirements
- 1–2 years of administrative, customer service, or medical office experience
- Strong communication and interpersonal skills with a friendly, professional demeanor
- Basic computer proficiency, including Microsoft Office (Word and Excel)
- Strong organizational skills and attention to detail
- Ability to manage multiple responsibilities in a fast-paced environment
- A growth mindset with a willingness to learn and adapt
Responsibilities
- Manage incoming phone calls and schedule patient appointments
- Welcome and check in patients with professionalism and warmth
- Schedule and assist walk-in patients when possible
- Verify insurance eligibility and benefits with insurance carriers
- Enter and maintain accurate patient information in the system
- Clean hearing aids and assist patients with basic hearing aid maintenance
- Communicate with referring physicians and other healthcare providers when needed
- Provide excellent customer service to patients throughout their visit
- Maintain an organized and professional front office environment
- Build positive relationships with patients to support a high-quality patient experience
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Major holidays off
- Comprehensive training and professional development
- Supportive and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
