Patient Care Coordinator

TEKsystems•Boise, ID

1d•$22 - $26•Remote

About The Position

The Patient Care Coordinator acts as a key liaison between patients, healthcare providers, and external facilities. This role is responsible for coordinating care activities such as referrals, scheduling, medications, and authorizations while ensuring patients receive timely, accurate, and empathetic support throughout their treatment process.

Requirements

High school diploma or GED required; Bachelor’s degree preferred
2+ years of experience in customer service or a healthcare setting preferred
1+ year of experience using EHR systems (athenaOne preferred)
Solid understanding of medical terminology and insurance processes
Experience working remotely in a high‑volume phone environment preferred
Strong communication, organizational, and problem‑solving skills
Proficiency with Google Workspace and Microsoft Office
Ability to multitask, manage time effectively, and maintain attention to detail
Patient‑focused mindset with a commitment to confidentiality and HIPAA compliance
Must reside and work in PST or MST time zones

Responsibilities

Serve as the primary point of contact for patient questions related to referrals, lab work, imaging, medications, and treatment plans
Coordinate care with healthcare providers, facilities, pharmacies, and insurance partners to ensure timely delivery of services
Schedule patient appointments and manage requests using appropriate systems and resources
Communicate status updates to patients and partner facilities regarding labs, imaging, and procedures
Maintain accurate and up‑to‑date patient records, including demographics and documented interactions
Utilize critical thinking to resolve scheduling, authorization, or care coordination issues
Monitor patient satisfaction and escalate concerns when appropriate
Deliver professional, empathetic service in all written and verbal communications
Perform additional duties as assigned