Patient Care Coordinator

Park Place Behavioral Healthcare•Kissimmee, FL

About The Position

SUMMARY: The Patient Care Coordinator is in charge of greeting and assisting individuals, we serve in a professional and courteous manner, as they assist with getting individuals connected to medication. The will work with prior authorizations staff and medical personnel to accurately obtain information needed to get medications prescribed via pharmacy or supplemental programs.

Requirements

Minimum of High School education is required.
MA, LPN or Bachelors in Health Care Science or related field required.
Maturity and sensitivity to the special needs of the mentally ill population.
Fluency in English and Spanish is REQUIRED.
Ability to work a flexible schedule when necessary.
Knowledge of computer software
Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, and PowerPoint), the use of personal computers, and standard office productivity software.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.
Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business.
PPBH is a 24/7 Agency. All employees must be available as needed when required.

Responsibilities

Acquiring authorizations for treatment and for medications via Fax, Electronically, Phone as required by each individual’s insurance or payer.
Coordinating individual’s served care in collaboration with the clinical team.
Answering individual’s served calls, questions or concerns with regard to medication side effects, concerns, refills, questions for providers.
Communicate medication changes, answer questions asked by those served, and review treatment plans with the individual, appropriate clinical staff, and providers.
Documenting all contacts within the individual’s electronic health record.
Communicate and address with providers, issues and concerns with medications, authorizations or pharmacy changes as needed.
Assist individuals who are having issues with obtaining medications thru completing Patient Assistance Applications, Indigent Drug Program Waivers, Copay Cards, etc.
Develop a collaborative working relationship with Psychiatrists, clinicians, physicians, insurance companies, pharmacies, and staff, both internal and external to the department.
Maintain and Monitor the samples disbursement to individuals qualified, as directed by provider.
Work with pharmaceutical and insurance representatives in a positive and helpful manner. Collaborating with them to obtain information necessary for medication coverage.
Serve, as needed, within an MA scope to provide vitals and other duties within scope as needed and record in electronic health record, and/or system as required by the receiving lab.
Provide all the above services to our Poinciana location. Travel to Poinciana is required.
Provide translation assistance when needed.
Cover Treatment Coordinators as necessary.
Cover Prior Authorization Team when needed.
Perform other duties as assigned by supervisor.