Patient Care Coordinator

Turnpaugh Health and Wellness Center • Mechanicsburg, PA

7d • Onsite

About The Position

Are you ready to make a meaningful impact in healthcare? Join Turnpaugh Health, a fast-growing leader in functional medicine, where our providers and team members are transforming lives every day. As we continue to expand, we are looking for enthusiastic and compassionate individuals to help us deliver exceptional care in a collaborative, patient-centered environment. About the Role: As a Patient Care Coordinator, you'll be a vital part of our front office team, serving as the first point of contact for patients in our holistic care model. This role goes beyond administrative support-it's about building trust, providing seamless service, and creating a welcoming experience in a healthcare setting that feels more like a concierge practice. Your responsibilities will include engaging with patients in person, over the phone, and online, managing check-in/check-out procedures, handling payments, updating patient records, and coordinating with providers to ensure smooth and efficient care delivery.

Requirements

• Strong communicators who are organized, detail-oriented, and team-focused.
• Comfortable navigating a busy front office and be proactive in solving problems.
• High School Diploma required
• At least 2 years of customer or patient service experience
• Strong organizational and multitasking abilities

Nice To Haves

• Experience in a medical or healthcare setting is a plus, especially if you're familiar with functional medicine principles.
• Associate or Bachelor's degree preferred
• Experience in a medical provider environment preferred
• Familiarity with functional medicine is a bonus

Responsibilities

• Engaging with patients in person, over the phone, and online
• Managing check-in/check-out procedures
• Handling payments
• Updating patient records
• Coordinating with providers to ensure smooth and efficient care delivery
• Provide exceptional service at every touchpoint, from greeting patients and answering inquiries to coordinating appointments and assisting with issue resolution.
• Follow established protocols for intake and scheduling
• Maintain HIPAA-compliant documentation
• Work collaboratively with clinical and administrative teams to support patient needs
• Your input will also help identify opportunities to enhance the patient experience.

Benefits

• Turnpaugh Health offers a supportive, mission-driven workplace where your contributions matter.
• We are committed to professional growth, teamwork, and delivering the highest quality care to our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED