Patient Care Coordinator-Woodbury, NY

Sonova International • Woodbury, MN

1d • $22 - $24 • Onsite

About The Position

The Hearing Care Coordinator (HCC) plays a vital role in delivering an exceptional patient experience. Working closely with our Hearing Care Professionals and clinical staff, the HCC ensures smooth day-to-day clinic operations while providing outstanding service to patients and referring physicians. This role blends patient care, administrative support, and light sales responsibilities in a fast-paced healthcare setting.

Requirements

• High School Diploma or equivalent (required)
• 2+ years of experience in a healthcare environment (preferred)
• Previous customer service experience (required)
• Professional verbal and written communication skills
• Strong relationship-building skills with patients, physicians, and clinical staff
• Proficiency in Microsoft Office and Outlook
• Knowledge of HIPAA regulations

Nice To Haves

• Associate’s degree (preferred)
• Prior experience or knowledge of hearing aids is a plus
• Experience with EMR/EHR systems (preferred)

Responsibilities

• Greet patients with a friendly, professional, and welcoming attitude
• Schedule, confirm, and manage patient appointments
• Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and annual evaluations
• Collect patient intake forms and maintain accurate patient records and notes
• Verify insurance benefits, complete benefit checks, and obtain authorizations
• Provide first-level patient support, answer questions, check patients in/out, and collect/process payments
• Assist with hearing aid repairs under the supervision of a licensed Hearing Care Professional
• Process patient orders, receive shipments, verify pickups, and enter information into the system
• Maintain inventory, order supplies, and monitor stock levels
• Prepare bank deposits and submit daily financial reports
• Maintain cleanliness of the clinic, equipment, and instruments
• Submit equipment and facility requests as needed
• Assist with planning and logistics for at least one community outreach event per month
• Perform general office and administrative duties as needed

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with company match
• FREE hearing aids for employees and discounts for qualified family members
• Paid Time Off (PTO) and paid holidays
• 1 floating holiday per year
• LegalShield and Identity Theft Protection
• A supportive, patient-centered team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees