Short Term Patient Care Coordinator-Woodbury, NY

Sonova AG•Woodbury, NY

2d•$22 - $24•Onsite

About The Position

The Hearing Care Coordinator (HCC) plays a vital role in delivering an exceptional patient experience. Working closely with our Hearing Care Professionals and clinical staff, the HCC ensures smooth day-to-day clinic operations while providing outstanding service to patients and referring physicians. This role blends patient care, administrative support, and light sales responsibilities in a fast-paced healthcare setting.

Requirements

High School Diploma or equivalent (required)
2+ years of experience in a healthcare environment (preferred)
Previous customer service experience (required)
Professional verbal and written communication skills
Strong relationship-building skills with patients, physicians, and clinical staff
Proficiency in Microsoft Office and Outlook
Knowledge of HIPAA regulations
Experience with EMR/EHR systems (preferred)

Nice To Haves

Associate’s degree (preferred)
Prior experience or knowledge of hearing aids is a plus
Experience with EMR/EHR systems (preferred)

Responsibilities

Greet patients with a friendly, professional, and welcoming attitude
Schedule, confirm, and manage patient appointments
Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and annual evaluations
Collect patient intake forms and maintain accurate patient records and notes
Verify insurance benefits, complete benefit checks, and obtain authorizations
Provide first-level patient support, answer questions, check patients in/out, and collect/process payments
Assist with hearing aid repairs under the supervision of a licensed Hearing Care Professional
Process patient orders, receive shipments, verify pickups, and enter information into the system
Maintain inventory, order supplies, and monitor stock levels
Prepare bank deposits and submit daily financial reports
Maintain cleanliness of the clinic, equipment, and instruments
Submit equipment and facility requests as needed
Assist with planning and logistics for at least one community outreach event per month
Perform general office and administrative duties as needed