Veterinary Client Care

Ethos Veterinary Health • Woburn, MA

42d • $20 - $25 • Onsite

About The Position

Are you ready to embark on a rewarding journey where you'll be the first point of contact for our beloved clients and their furry companions? At Mass Vet, we're not just offering a job; we're inviting you to be part of something truly special. As a Patient Care Coordinator, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.

Requirements

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role.

Responsibilities

• Preparing for appointments by reviewing medical records, retrieving client files, and getting all necessary forms ready ahead of time
• Accurately completing and reviewing forms to ensure compliance with Ethos standards and legal requirements
• Entering client and patient information into our system with precision—keeping everything up to date and matching charges with estimates and treatment plans
• Admitting and discharging pets with care, and making sure follow-up visits are scheduled seamlessly
• Collecting payments and walking clients through their payment options, including flexible financing solutions
• Handling pet insurance claims from start to finish, taking the stress off our clients' plates
• Keeping our public areas tidy and welcoming, including the front desk, waiting areas, restrooms, and bereavement rooms

Benefits

• CE Allowance
• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = DOUBLE TIME
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships
• License application and renewal reimbursement for CVTs.
• Financial support and onsite mentorship for those pursuing VTS certification
• One-time VTNE Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees