Patient Care Coordinator
About The Position
In this role, you will: Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity. Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below). Shift I: 7:30am - 4:00pm Shift II: 8:00am - 4:30pm or 9:00am - 5:30pm Shift III: 12:00pm - 8:30pm Saturday: 7:45am - 5:00pm (rotating)
Requirements
- Associate’s degree or five years of related experience in lieu of a degree
- Minimum of 1 year experience in a healthcare or customer service role
- Strong communication skills with a warm, empathetic approach to patient care
- Detail-oriented with strong organizational and problem-solving abilities
- Ability to work across multiple locations if needed
- Proficiency in healthcare technology and EMR systems
Responsibilities
- Provide exceptional customer service via phone, email, SMS, and patient portal
- Serve as the welcoming, professional first point of contact for new and returning patients
- Address inquiries, appointment scheduling, medication requests, and care coordination
- Assist with patient emergencies or admissions in a calm, supportive manner
- Accurately maintain and update patient records
- Support communication of provider messages, appointment reminders, and follow-ups
- Generate and review reports to ensure smooth, efficient patient care
- Facilitate medication refill requests and coordinate with pharmacies and providers
- Support patients with clear communication regarding medication policies and timelines
- Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
- Verify insurance coverage and collect payments professionally and compassionately
- Ensure accurate billing and reconcile daily payment batches
- Greet, check in, and check out patients in a friendly and timely manner
- Support provider scheduling and maximize appointment slot utilization
- Assist with clinic operations and leadership initiatives as needed
Benefits
- Full comprehensive benefits package including health, dental, vision, EAP services and more
- Monthly Wellness Services Reimbursement
- 401k match up to 4%
- Opportunities for growth and professional development
- Accrued PTO and sick/wellness days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
