Patient Care Coordinator

Smile Brands•Seattle, WA

37d•$22 - $25

About The Position

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. The Dental Patient Care Coordinator serves as the primary point of contact for patients, ensuring a positive experience from initial inquiry through treatment completion. This role combines customer service, administrative support, scheduling coordination, and financial communication to help the dental office run smoothly and efficiently.

Requirements

At least one year related experience
Knowledge of dental terminology
Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Nice To Haves

Previous experience in a dental or medical office setting

Responsibilities

Greet and check in patients in a warm, professional manner
Answer phone calls, emails, and online inquiries promptly
Schedule, confirm, and reschedule appointments
Address patient questions regarding procedures, treatment plans, and office policies
Follow up with patients regarding unscheduled treatment and post-operative care
Verify dental insurance benefits and eligibility
Explain coverage, co-pays, and estimated out-of-pocket costs
Prepare and present financial arrangements
Process payments and manage billing inquiries
Submit insurance claims and follow up on outstanding claims