Patient Care Coordinator

APremium Healthcare Solution•Conyers, GA

29d•$35 - $40•Remote

About The Position

The Remote Patient Care Coordinator plays a key role in supporting patients by coordinating care, facilitating communication between providers and patients, and ensuring a smooth care experience across the healthcare continuum. This position works virtually to manage scheduling, referrals, documentation, and follow-up while delivering compassionate, patient-centered support.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, nursing, public health, or a related field preferred
Previous experience in healthcare coordination, patient services, scheduling, or care management preferred
Knowledge of medical terminology, healthcare workflows, and insurance processes
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple patients and priorities in a remote environment
Proficiency with electronic health records, telehealth platforms, and standard office software
Reliable internet connection and a private, secure remote workspace
Patient-centered communication
Care coordination and follow-through
Problem-solving and critical thinking
Time management and self-motivation
Professionalism and confidentiality

Responsibilities

Serve as a primary point of contact for patients via phone, video, email, and secure messaging
Coordinate appointments, referrals, diagnostic testing, and follow-up care
Communicate care plans, instructions, and next steps clearly to patients and caregivers
Collaborate with physicians, nurses, care managers, and external providers to ensure continuity of care
Monitor patient progress and conduct outreach to support adherence to care plans
Assist patients with insurance verification, authorizations, and general coverage questions
Identify and escalate clinical or social barriers to care to appropriate team members
Maintain accurate, timely documentation in electronic health records and care management systems
Ensure compliance with HIPAA, privacy regulations, and organizational policies
Provide professional, empathetic, and culturally sensitive patient support