Patient Care Coordinator - CHC

Odyssey House Louisiana • New Orleans, LA

1d • $17

About The Position

Patient Care Coordinator-Community Health Center Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL! Job Summary Odyssey House Louisiana, Inc. is seeking a full-time Patient Care Coordinator for the Community Health Center. This position is one of the most important functions in the health care delivery system and the first point of contact. This position will receive the patient and coordinate them into the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them and proceed with billing in accordance with services provided.

Requirements

• High School Diploma or equivalent.
• Knowledge in CPT billing certification; HIPAA training.
• One year of medical experience in a similar setting.
• One to two years of experience in patient access.
• Ability to relate to patients; must believe in health care with dignity for all.
• Ability to communicate with people and understand their problems.
• Belief in health care dignity for all
• Proficient in MS Office Suite

Nice To Haves

• Prior knowledge of Practice Management Systems and Electronic Health Records
• Medicaid Application trained
• Sliding Fee Scale experience

Responsibilities

• welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures
• schedule appointments and direct walk-in patients and emergencies as per established policies and procedures
• train and use a Practice Management system once enabled
• answer all incoming calls and route them to the appropriate staff
• turns on/off after hours call service
• register all patients per registration protocols and collect all documentation
• generate route slips for each patient, and assure that all services provided have been checked out properly
• review and verify patient coverage of insurance or other agencies and computes the charges to be paid by the patients
• utilize sliding fee scale as directed
• bill third parties when applicable using current ICD and CPT codes
• reconcile bills monthly
• prepare for accounting
• collect deposits or co-pays/deductible prior to the patient being seen by the provider per established policies and procedures
• inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected
• work closely with medical and nursing staff to assure smooth patient flow and cut down on waiting time
• work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up
• call and remind patient of his/her appointment
• follow-up on “no show” patients per protocol
• communicate patient’s problem/complaint to the office manager or his/her designee
• data entry into grant required documentation as instructed, routine utilization of EHR system
• run requisitions on internal bills for the clinic according to practice and procedure
• take inventory and monitor use of office supplies and reordering as needed
• complete on-line/paper Medicaid applications for patients
• participate on QA and QI initiatives within the setting as directed
• perform other duties as required

Benefits

• Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED