Patient Access Coordinator - East Bakersfield CHC

Clinica Sierra Vista•Bakersfield, CA

About The Position

The Patient Access Coordinator (PAC) is part of Clinica Sierra Vista’s Eligibility and Enrollment Team. The PAC will ensure that all patients receive adequate support and guidance in obtaining healthcare coverage. The PAC will provide an array of program related enrollment services, as well as conduct community outreach activities. The PAC is under the leadership of the Program Supervisor.

Requirements

Graduation from high school or completion of a General Equivalency Degree (GED).
Basic Computer Skills.
Valid California driver license and current automobile insurance.
Precise and conscientious about details.
Excellent communication skills.
Ability to handle multiple tasks well.
Ability to work well independently and with others.
Experience or desire to work with low-income families.
Ability to follow directions, learn new skills and meet deadlines.

Nice To Haves

Bilingual ability (English/Spanish) desirable.

Responsibilities

Assist, support, and screen patients for any of the following programs or services: Medi-Cal (new and renewals), Covered CA, CSV Sliding Fee Program , Cal-Fresh, Homeless Status, Breast and Cervical Cancer Treatment Program, Every Women Counts and Transportation needs.
Schedule and meet one-on-one with patients to assist them in enrolling and obtaining the medical care and treatment needed.
Assists patients with no income or proof of income with the completion of Self Declaration forms.
Provide superior customer service to patients and team members with an attitude of helpfulness, dignity and respect.
Present all patients on the Sliding Fee Program with an annual Assurance Card and provide education and information on the healthcare benefits the patient has to the right to.
Coordinate and/or conduct community outreach activities as directed.
Provide input to Supervisor regarding site related issues and suggestions for improvement.
Assist with collection of data for program and site audits.
Document all notes and encounters in Clinica’s EMR.
Ensure proper follow-up is completed in a timely basis.
Comply with established Clinica Sierra Vista policies.
Always maintain confidentiality and security.
Uphold the mission of Clinica Sierra Vista.