Patient Care Coordinator
About The Position
Our Oral Surgery office, Lowell, Nashua & Chelmsford Oral Surgery Assoc dba Lowell Oral Surgery, PC - Chelmsford, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant Patient Care Coordinator that supports the front office and helps keep the practice moving. You will guide patients through their visit, maintain accurate records, and support the clinical team so they can stay focused on care. You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: Welcome patients, complete check in and check out, and keep wait times low Review required forms, referrals, imaging, and insurance details before each visit Manage high call volume with steady follow through and clear documentation Schedule and confirm appointments with strong attention to accuracy Process payments and follow standard financial protocols Maintain high accuracy in EMR documentation, including same day entry of all patient communications Support prior authorizations by gathering records, images, and notes Communicate appointment changes and patient needs to practitioners in real time Monitor daily schedules and identify gaps or conflicts before they affect patient flow Maintain front office readiness by restocking materials and keeping work areas organized As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence.
Requirements
- 3-5 years experience in a dental office.
- Friendly, steady communicator who works well in a busy environment
- Comfortable learning insurance requirements and using that information to support accurate scheduling
- Able to manage competing priorities with calm judgment
- Strong written communication skills for patient messages and referral correspondence
- Reliable attendance and punctuality since the role supports daily scheduling needs
- Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
- Strong communication and people skills
Nice To Haves
- Familiarity with DSN Cloud Practice Management is a plus
- Familiarity with office machines (e.g fax, printer ect.)
Responsibilities
- Welcome patients, complete check in and check out, and keep wait times low
- Review required forms, referrals, imaging, and insurance details before each visit
- Manage high call volume with steady follow through and clear documentation
- Schedule and confirm appointments with strong attention to accuracy
- Process payments and follow standard financial protocols
- Maintain high accuracy in EMR documentation, including same day entry of all patient communications
- Support prior authorizations by gathering records, images, and notes
- Communicate appointment changes and patient needs to practitioners in real time
- Monitor daily schedules and identify gaps or conflicts before they affect patient flow
- Maintain front office readiness by restocking materials and keeping work areas organized
- facilitate/coordinate other office responsibilities as needed
Benefits
- BCBS High Deductible & PPO Medical insurance Options
- VSP Vision Coverage
- Principal PPO Dental Insurance
- Complimentary Life Insurance Policy
- Short-term & Long-Term Disability
- Pet Insurance Coverage
- 401(k)
- HSA / FSA Account Access
- Identity Theft Protection
- Legal Services Package
- Hospital/Accident/Critical Care Coverage
- Paid Time Off
- Diverse and Inclusive Work Environment
- Strong culture of honesty and teamwork
- We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
- Position Base Pay Range $20 - $26 USD
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
