Patient Care Coordinator
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. For this position, the candidate must live within a commutable distance to one of the following locations (within 60 minutes), as this is a remote/hybrid role: Malvern, PA (6 Spring Mill Drive) Mendota Heights, MN (2345 Waters Drive) San Diego, CA (12310 World Trade Drive) Patient Care Coordinator – Coram/CVS Health Starting pay: $18–$19/hour Join our team and make a difference in patients’ lives. As a Patient Care Coordinator, you’ll support new infusion patients, deliver high-quality service, and help simplify healthcare for those who need it most.
Requirements
- 2+ years’ experience in healthcare or customer service, including working with insurance benefits
- Strong verbal and written communication, empathy, and active listening—especially by phone
- Comfort with computers and Microsoft Office; able to multitask and navigate multiple screens
- Reliable, organized, and able to work independently from home as scheduled
- High school diploma or GED
Nice To Haves
- Experience with healthcare insurance and medical terminology
- Certified Pharmacy Technician (CPhT)
- Experience providing telephonic customer service in a healthcare environment
- Prior experience capturing information while toggling between multiple computer applications
Responsibilities
- Serve as the first point of contact for patients, caregivers, and healthcare providers—answering questions, resolving concerns, and providing education.
- Guide new patients through the onboarding process with empathy, professionalism, and attention to detail.
- Handle a high volume of phone calls, using active listening and de-escalation skills for challenging situations.
- Multitask and prioritize effectively—navigating multiple computer screens and systems while capturing all necessary patient information.
- Work independently from home, reliably following shift, break, and lunch requirements.
- Collaborate with internal teams to support referrals and admissions.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
