Patient Care Coordinator

MedAmerica•Los Angeles, CA

6h•$18 - $22

About The Position

Join our team as a Patient Care Coordinator at MOOV Health & Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will be responsible for delivering an elevated, concierge-level client experience while actively driving revenue through education, consultative selling, retail sales, and membership/package conversion. If you’re passionate about wellness and want to make a meaningful impact on people’s lives, we’d love for you to join our team. The Opportunity Welcome members and guests into the facility, ensuring their first interactions are warm, genuine, and efficient. Answer patient and client inquiries in a timely and polite manner; either respond to inquiry or direct the caller to appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software). Help members understand the benefits of each service. Provide a smooth startup for members on any equipment/service they are scheduled for that day (i.e., Cryotherapy, Boost Pod, Compression, etc.). Maintain operations by following policies and procedures, reporting needed changes. Accurately document appointments, notes, and sales in Zenoti. Process payments, retail, memberships, and package sales correctly. Maintain confidentiality and HIPAA compliance at all times. Assist with daily reports, sales tracking, and front desk metrics. Know the retail range to assist with questions about the relevance and use of products. Protect patients’ and clients’ rights by maintaining confidentiality of personal and financial information. Serve as an expert concierge, preempting clients’ needs where practical and providing education on products and services. Verify consent forms, intake forms, and ensure a seamless handoff to clinical staff. Coordinate treatment flow to minimize wait times and maximize efficiency. Assist in daily center operations including opening and closing the center and maintaining a facility that is cared for and enticing. Educate clients on MOOV LA services, wellness programs, and treatment benefits. Convert consultations into booked services and packages. Confidently recommend add-ons, upgrades, and complementary treatments. Promote memberships, prepaid packages, and long-term wellness plans. Follow up with leads, missed opportunities, and post-treatment check-ins. Track personal sales performance and actively work toward monthly revenue goals. Send appropriate test kits, equipment, documents etc., to clients within one (1) business day as directed by Provider. Support clients in understanding treatment plans and recommended protocols. Reinforce provider recommendations to increase treatment adherence. Schedule follow-up visits and ongoing care plans. Build long-term relationships with clients through consistent communication. Act as a liaison between providers, nurses, and clients to ensure continuity of care. Meet or exceed monthly sales and membership/package conversion goals. Help organize and participate in promotional events or community outreach activities. Celebrate, create, and collect customer testimonials, before/after transformations, and stories to highlight MOOV methodologies and facilitate business growth.

Requirements

High School Diploma or GED equivalent required.
Minimum two (2) years of experience in a medspa, medical office, luxury retail, or high-touch sales environment required.
Proven sales experience with the ability to confidently close packages and memberships required.
Previous customer facing experience required.
Technological literacy to use various digital and virtual care platforms required.
Interest in health, wellness, and fitness required.
Ability to work flexible hours, including evenings and weekends as needed required.
Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders.
Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.
Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Attention to detail and ability to maintain accurate records and documentation.
Numerical aptitude.
Ability to provide consistent results and meet business goals.
Self-motivated and proactive, with the ability to work independently and as part of a team.
Flexibility and adaptability to work in a dynamic and fast-paced environment.
Operates with integrity, honesty, and transparency.
Strong knowledge of current skin care products, trends, practices, and standards.
Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.
Commitment to personal and professional growth, staying updated on industry advancements and best practices.
Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients.

Nice To Haves

Lifestyle Medicine, Functional Medicine, and Integrative Medicine Certification preferred.
Procedure Medical Aesthetics Training preferred.
Experience in MedSpa, Health & Wellness preferred.

Responsibilities

Welcome members and guests into the facility, ensuring their first interactions are warm, genuine, and efficient.
Answer patient and client inquiries in a timely and polite manner; either respond to inquiry or direct the caller to appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software).
Help members understand the benefits of each service.
Provide a smooth startup for members on any equipment/service they are scheduled for that day (i.e., Cryotherapy, Boost Pod, Compression, etc.).
Maintain operations by following policies and procedures, reporting needed changes.
Accurately document appointments, notes, and sales in Zenoti.
Process payments, retail, memberships, and package sales correctly.
Maintain confidentiality and HIPAA compliance at all times.
Assist with daily reports, sales tracking, and front desk metrics.
Know the retail range to assist with questions about the relevance and use of products.
Protect patients’ and clients’ rights by maintaining confidentiality of personal and financial information.
Serve as an expert concierge, preempting clients’ needs where practical and providing education on products and services.
Verify consent forms, intake forms, and ensure a seamless handoff to clinical staff.
Coordinate treatment flow to minimize wait times and maximize efficiency.
Assist in daily center operations including opening and closing the center and maintaining a facility that is cared for and enticing.
Educate clients on MOOV LA services, wellness programs, and treatment benefits.
Convert consultations into booked services and packages.
Confidently recommend add-ons, upgrades, and complementary treatments.
Promote memberships, prepaid packages, and long-term wellness plans.
Follow up with leads, missed opportunities, and post-treatment check-ins.
Track personal sales performance and actively work toward monthly revenue goals.
Send appropriate test kits, equipment, documents etc., to clients within one (1) business day as directed by Provider.
Support clients in understanding treatment plans and recommended protocols.
Reinforce provider recommendations to increase treatment adherence.
Schedule follow-up visits and ongoing care plans.
Build long-term relationships with clients through consistent communication.
Act as a liaison between providers, nurses, and clients to ensure continuity of care.
Meet or exceed monthly sales and membership/package conversion goals.
Help organize and participate in promotional events or community outreach activities.
Celebrate, create, and collect customer testimonials, before/after transformations, and stories to highlight MOOV methodologies and facilitate business growth.