Patient Care Coordinator

Smile Brands • Carteret, NJ

17h • $22 - $25

About The Position

Here at Midwest Dental, supported by Smile Brands, we understand the demands of dentistry and the day to day demands that come with treating patients all day long, so we provide an excellent support system, training, and teamwork to make work more enjoyable. We are proud of exceptional teamwork and unite to work fairly and productively to get the job done.
The Dental Patient Care Coordinator serves as the primary point of contact for patients, ensuring a positive experience from initial inquiry through treatment completion. This role combines customer service, administrative support, scheduling coordination, and financial communication to help the dental office run smoothly and efficiently.

Responsibilities

• Greet and check in patients in a warm, professional manner
• Answer phone calls, emails, and online inquiries promptly
• Schedule, confirm, and reschedule appointments
• Address patient questions regarding procedures, treatment plans, and office policies
• Follow up with patients regarding unscheduled treatment and post-operative care
• Verify dental insurance benefits and eligibility
• Explain coverage, co-pays, and estimated out-of-pocket costs
• Prepare and present financial arrangements
• Process payments and manage billing inquiries
• Submit insurance claims and follow up on outstanding claims

Benefits

• Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees