Patient Care Coordinator
About The Position
BluePearl Specialty + Emergency Pet Hospital in Appleton, WI is seeking an experienced Patient Care Coordinator to join their state-of-the-art emergency and specialty hospital. The ideal candidate is committed and passionate about enriching lives through remarkable care for pets, thrives in a fast-paced, dynamic, and rewarding work environment, and is a team player who enjoys working together to provide quality care for pets. As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, performing visit follow-up calls, and scheduling and handling some discharges.
Requirements
- Experience as a Patient Care Coordinator
- Committed and passionate about enriching lives through remarkable care for pets
- Ability to thrive in a fast-paced, dynamic, and rewarding work environment
- Team player who enjoys working together on a team to provide quality care for pets
Responsibilities
- Act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff
- Triage medical phone calls
- Coordinate client/doctor communication
- Perform visit follow-up calls
- Schedule and handle some discharges
- Monitor the waiting/exam room clients
- Assist with refreshments/marketing materials
- Update clients on wait time/patient status
- Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between multiple specialties
- Manage Cornerstone hospital census
- Facilitate discharge appointments
- Perform patient discharges in coordination with the technical team
- Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
- Receive and address patient care telephone calls from the general public
- Call previous day's ER clients for follow-up feedback
- Prepare medications to go home
- Provide daily updates for hospitalized patients
- Provide financial updates
- Maintain and track lab results on behalf of clinicians
- Obtain medical records from RDVM for upcoming appointments
Benefits
- Trupanion pet insurance
- Discounts to associates for pet treatments, procedures, and food
- Opportunity to grow with the company (technicians leveled by skillset and move up)
- Talent development programs
- Leadership workshops
- Endless opportunities to advance career as a member of Mars Veterinary Health
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals
- Health insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Parental leave benefits
- Flexible work schedules
- Paid time off
- Floating holiday plans
- Access to a regional licensed social worker for guidance on maintaining a healthy lifestyle
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
