Patient Care Coordinator Temporary

Unified Women's Healthcare

20h•Remote

About The Position

Unified Women’s Healthcare's Virtual Clinic is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. The Virtual Clinic together with Unified Women’s Healthcare has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then UWH Virtual Clinic culture may be for you. A temporary position for a patient care coordinator role is necessary to streamline patient scheduling from payer partners. This temporary position will be responsible for working closely with member services team leaders from Progyny, one of Gennev’s payer partners, who routinely engage members who have not chosen a menopause/nutrition provider. The Progyny team member would engage the member and complete a ‘warm hand off’ to the temporary resource who will generate a new patient appointment in real-time.

Requirements

Have a high school diploma or equivalent
Have at least 5+ years of customer service-related experience.
Athena EMR experience highly preferred
One year of clinical experience preferred
You have experience working with Microsoft office, email, and other basic technology

Responsibilities

Providing a superior customer service experience to Virtual Clinic customers via email, video communication, phone call, and text message
Athenahealth Support – Check-ins, Patient Data Entry, Insurance Entry, etc.
Managing the registration portion of the patient intake by emailing, texting, or calling patients (Ensuring all patients have checked in prior to the morning of the visit)
Triaging and responding to customer service inquiries via our online platform, HelpScout
Monitoring online chat in, HealthiPass Text, and Patient Coordinator Text line in Ring Central in real time, handling all issues to completion
Communicating with patients about appointments, processing any cancelations and reschedules that are requested.
Works closely with the Physician and RDN team when needed to move appointment and communicate any appointment changes with patients based on a provider conflict that might arise post scheduling
Assisting patients in navigating their patient dashboard on Virtual Clinic and Athena Patient Portal
Assisting with various Customer Services Team Projects as delegated by the Sr. Director of Clinical Operations
Responsible of managing and tracking the status of all referrals (internal/external) and follows up with patients and providers as needed to ensure completion
Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system