Patient Care Coordinator - Danbury CT
About The Position
Health Plus Management is seeking an energetic, patient-centric and detail-oriented Patient Care Coordinator to be the liaison between our physicians and patients. The Patient Care Coordinator will welcome patients and provide them the best customer service throughout their visits. In this role, the Patient Care Coordinator will educate our patients on their specific plans and respond to all inquiries with compassion. This position is in our Danbury CT location supporting the Somers Orthopaedic practice. Please apply directly on our website: https://healthplusmgmt.com/careers/ Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40+ locations in NY, NJ and CT.
Requirements
- 1+ years of relevant medical experience, preferred
- Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
- Knowledge of EMR system(s)
- Strong computer knowledge and windows program including Microsoft word/excel
- Excellent verbal and written communication
- Ensuring a great patient experience by delivering outstanding customer service
- Relaying a sense of compassion to our patients
- Exceptional organizational and time-managements skills - the ability to multi-task is a must
- Adaptability and flexibility while working in a fast-paced environment
- Problem-solving ability and aptitude
- Outcome-focused, with an ability to work under pressure
- A strong sense of urgency and focus in accomplishing tasks
Responsibilities
- Provide outstanding customer service to every patient
- Coordinate patient visits to ensure proper progress of treatment plans
- Educate our patients on treatment plans, practice policies, financial responsibility, etc.
- Schedule the treatment plan of the physicians with the patient
- Track referrals and treatment plans with patient
- Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
- Assist patients with completion of paperwork when necessary
- Respond to patient inquires in a compassionate and timely manner
- Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Ensure the compliance of treatment plans created by the physicians
- Responsible for maintaining confidentiality of personal information (HIPAA compliant)
- Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
- Provide advocacy, information, and referral services to patients
- Act as a back-up to other team members as needed
- Work closely with the doctor to ensure patient care
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
