Patient Care Coordinator - Full Time

Stanford Health Care Tri-Valley•Dublin, CA

20h•$26 - $34•Onsite

About The Position

The Patient Care Coordinator is responsible for scheduling services; including scheduling/rescheduling patients, new and returning patients. Verifies insurance information and registers the patient. Other office duties include; performing updates in the Epic, and Agility updating patient ques. Locations Stanford Health Care Tri-Valley

Requirements

Excellent communication skills.
Excellent phone and computer skills.
Working knowledge of medical terminology.
Working knowledge of insurance terminology.
Strong organization skills and attention to detail.
Completes Preceptor training mentor new staff
Drug screen collector certification
Fit testing certification
Advanced EMR knowledge, understands referral desk and can work that area, OHS Billing, able to schedule special services, Daily deposits
Takes on 1 extra project a year
Able to work EH desk
2+ years to 3 years medical office experience Required

Responsibilities

Greets patients and manages phone calls
Provides information on various department clinical programs to patients during patient scheduling/intake call
Schedules new and returning patient appointments
Creates patient education packets for various clinical programs and outpatients
Manages referral que and generates referrals when appropriate, obtains authorization from insurance and refers patient to the appropriate physician and diagnostic service
Sends communication and referrals to referring physician offices when appropriate
Scans patient related documents for various clinical programs
Requests relevant laboratory data, and diagnostic imaging reports in preparation for patient visits
Builds customer relations through positive interaction with patients and other hospital departments and clients
Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements, checks patients in and out through Agility
Responsible for obtaining insurance and/or employer authorization as applicable.
Responsible for time of services payments to patients as applicable.
Responsible for subpoena and medical record requests, locating medical reports in various systems.
Ensures the daily review of email system for department communications.
Participates in department in-service programs.
Performs education modules monthly and HealthStream education when due.
Assists with inventory and replacement of supplies by ordering or notifying supervisor.
Attends huddles and mandatory in-service meetings.
Accepts assignment of other duties as needed, receives training and/or orientation.
Set up corporate client protocols
Call and fax work status reports to employers and insurance.
Effective communication with employers and to ensure claim is filed
Work with adjusters to get MD orders authorized and sent
Dailey credit card check deposit
Maintains work status line
Assists employee health
Responsible for scheduling pre-ops
Responsible for obtaining MD notes form other physician offices
Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital.