Patient Care Coordinator (Overnights)
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This is a remote role. Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company. As a Customer Service Specialist- Refill Team you will: Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status. Triaging calls to various departments. Verifying patient demographics and insurance information to ensure accurate shipment. This is a full-time benefited position and it NOT through an agency. Typical hours for this role are Saturday and Sunday, with additional weekday shifts based on business needs. Hours available are: Saturday & Sunday 8:00 PM – 6:30 AM CT With additional weekday shifts to be determined based on business needs: Monday - Friday 8:00 PM - 6:30 PM CT Training will take place during a shift where there is support. Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status. Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.
Requirements
- Minimum one year experience working in a customer service environment.
- Experience with data entry.
- Experience working in Microsoft Office, specifically Excel, Outlook and Word.
- High School diploma or GED
Nice To Haves
- Home infusion or durable medical equipment (DME) experience.
- Call center experience.
- Experience working in a healthcare environment.
Responsibilities
- Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
- Triaging calls to various departments.
- Verifying patient demographics and insurance information to ensure accurate shipment.
- processing monthly patient refill requests
- ensuring documentation is accurate before shipping orders.
- processing new patient orders
- updating electronic medical records
- working with the patient admissions department to help bring a patient on services with the company.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
