Patient Care Coordinator

Cosmetic Physician Partners•Louisville, KY

51d

About The Position

We are seeking a detail-oriented and highly organized Surgery Scheduler to coordinate and schedule surgical procedures efficiently and accurately. The Surgery Scheduler serves as a key liaison between surgeons and patients to ensure timely care, proper documentation, and smooth surgical workflows.

Requirements

High school diploma or equivalent (associate’s degree preferred)
Minimum [1–3] years of experience in medical scheduling, surgery scheduling, or healthcare administration
Strong sales background with the ability to upsell and build lasting patient relationships
Knowledge of medical terminology and surgical procedures
Proficiency with EMR systems and Microsoft Office
Strong organizational, communication, and multitasking skills
Ability to work in a fast-paced healthcare environment
Must be able to work between the hours of 10AM - 7PM (schedule can be subject to change depending on clinic's needs)

Nice To Haves

Experience scheduling for multiple surgeons or specialties
Customer-service oriented with a professional and compassionate demeanor

Responsibilities

Schedule surgical procedures in coordination with surgeons' schedules and OR availability
Answer inbound phone calls and respond to patient leads, inquiries, and scheduling requests in a timely and professional manner
Coordinate pre-op testing and required documentation
Maintain accurate scheduling records in the electronic medical record (EMR) system
Monitor surgery schedules for changes, cancellations, and rescheduling needs
Ensure compliance with HIPAA and organizational policies
Collaborate with clinical staff, billing teams, and external facilities to ensure continuity of care