Patient Care Coordinator

Ally Psychiatry•Franklin, TN

19h•Onsite

About The Position

We are looking for a Patient Care Coordinator (PCC) to join our team! This role is perfect for someone who enjoys helping people. As a PCC, you will be in a pivotal role in our patient journey as you will be the first point of contact for helping patients in their journey to get better by helping them schedule appointments, update information, and answer any questions they may have. Your goal is to provide the best patient experience and satisfaction, by ensuring seamless interaction and connection between your assigned providers and their patients.

Requirements

High School Diploma or Equivalent.
Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness.

Nice To Haves

12+ months of medical office experience.
Experience with EMR systems, medical terminology, and health care procedures.
Completion of a medical assistance program from an accredited institution.
Dependable, professional, empathetic, and genuinely wanting to help people in a caring way.

Responsibilities

Greet patients warmly and assist with check-in and check-out.
Schedule, confirm, and reschedule appointments as needed.
Verify insurance coverage and explain patient financial responsibilities.
Collect co-pays, deductibles, and outstanding balances.
Answer incoming calls and assist with patient inquiries.
Obtaining vitals and lab specimens as required.
Assist with prior authorizations, referrals, and prescription requests.
Maintain and update patient records while following HIPAA and organizational guidelines.
Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic.
Process paperwork, including letters, forms, and medical documentation.
Ensure all patient information is accurate and up to date.
Maintain a clean and organized work area.
Educate patients about clinic policies.
Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, provider, and clinic.
Responsible for other duties as assigned by leadership.
Attendance is an essential function of this job.