Patient Care Coordinator
About The Position
Virginia Fertility & IVF is a busy and successful Reproductive Endocrinology and Infertility clinic in Charlottesville, VA. We provide compassionate care in a collaborative, team-focused environment. We are currently seeking a Patient Care Coordinator to join our team. We are looking for a candidate who is positive, compassionate, a team player, and has a strong desire to truly help patients in an emotionally charged field. This is a vital role in the success of our practice and in ensuring patients feel supported while receiving excellent quality care. The Patient Care Coordinator maintains patient satisfaction by serving as a liaison between patients, staff, physicians, and nurses. This role reviews IVF financial information, drives customer service through proactive follow-up with new patients, and monitors and responds to patient reviews and complaints in a timely, professional, accurate, and courteous manner.
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Six months to one year of experience in a medical office setting preferred.
- Strong organizational, time management, and communication skills.
- Ability to manage a fast-paced environment, multitask, and make accurate decisions.
- Proficient with computer systems, multi-line phones, fax machines, and copiers.
- Employees are expected to treat coworkers, patients, and customers with courtesy and respect; maintain confidentiality; promote a safe work environment; and support teamwork to achieve organizational objectives.
- Care is provided to all patients without regard to race, color, religion, sex, sexual orientation, age, national origin, marital status, citizenship status, physical or mental disability, or veteran status.
- Prolonged sitting; minimal standing and stooping; occasional lifting.
- Manual dexterity and coordination for office equipment use.
- Strong written and verbal communication skills.
- Ability to follow oral and written instructions.
- Ability to adapt to changing workloads and work under stress.
- Professional, positive, and respectful demeanor.
- Strong interpersonal, written, and verbal communication skills.
- Honest, reliable, and accountable with a strong work ethic.
- Effective under pressure and adaptable to change.
- Team-oriented, proactive, and committed to professional growth.
- All employees are responsible for ensuring each patient has a positive experience at every point of contact.
Nice To Haves
- Associate’s or Bachelor’s degree preferred.
- Six months to one year of experience in a medical office setting preferred.
Responsibilities
- Follow up with all new patients after their initial appointment to assess satisfaction, answer outstanding questions, and schedule follow-up testing or treatment.
- Provide financial counseling to self-pay and insurance patients; send good faith estimates and manage financial applications.
- Mark IVF billing sheets, attach waivers, and load encounters.
- Collect advance payments for designated procedures.
- Create encounters and collect payments for genetic counseling.
- Monitor and respond to Q-reviews.
- Address patient complaints with strong listening skills and follow-through.
- Complete FMLA, IVF grant, and related paperwork.
- Perform daily scanning and order office supplies.
- Enforce policies on patient rights and responsibilities.
- Support quality improvement initiatives.
- Perform additional duties as directed by physicians or managers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
