Patient Care Coordinator
About The Position
Celebration Health & Wellness is seeking a compassionate, detail-oriented Patient Care Coordinator / Medical Assistant to join their busy and caring Pediatrics team in their Winter Garden office. Celebration Health & Wellness is a high-volume, multi-provider private practice dedicated to Women’s and Children’s Health, with an experienced team bringing more than 25 years of collective expertise. The Patient Care Coordinator plays a vital role in supporting pediatric patients and providers by delivering high-quality clinical coordination and administrative support. This position requires strong communication, organization, and critical thinking skills in a fast-paced pediatric environment. The role involves close collaboration with a Patient Care Coordinator partner at another clinic site, requiring strong communication and relationship-building skills across locations to ensure continuity of care. While primarily focused on care coordination, this role will also provide Medical Assistant support when operational needs arise to support clinic operations and patient care.
Requirements
- High School Diploma or completion of an Associate Degree Medical Assisting program
- Certified or Registered Medical Assistant (CMA/RMA)
- CPR Certification (American Heart Association or American Red Cross)
- Excellent customer service and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to communicate clearly both verbally and in writing
- Ability to work effectively in a fast-paced, team-oriented environment
- Working knowledge of medical terminology
- Ability to collaborate effectively across multiple locations and adapt to changing priorities to support clinic operations.
Nice To Haves
- Bilingual in English and Spanish
- 2–5 years of previous pediatric clinical experience
- Prior experience in customer service (2+ years preferred)
- Strong computer skills and familiarity with EMR systems
- Previous medical office experience is preferred but not required for the right candidate
Responsibilities
- Schedule patient appointments and coordinate follow-up visits
- Answer, triage, and document incoming patient phone calls
- Monitor and respond to incoming patient portal messages
- Follow up with all after-hours calls and provider recommendations
- Maintain accurate documentation of patient interactions in the Electronic Medical Record (EMR)
- Collaborate with providers and clinical staff to support patient continuity of care
- Communicate clearly and compassionately with patients and families regarding care plans, follow-up instructions, and appointment scheduling
- Obtain and document patient information, symptoms, and clinical details in the EMR
- Provide patient education and guidance within the scope of practice
- Maintain professional communication with providers and team members to ensure timely coordination of care
- Obtain and document patient vitals including height, weight, blood pressure, pulse oximetry, and temperature
- Administer immunizations and injections in accordance with provider orders and clinical protocols
- Assist providers with in-office procedures
- Perform common pediatric screenings and clinical tests
- Prepare patient treatment rooms prior to appointments and ensure rooms are cleaned, stocked, and sanitized
- Escort patients to exam rooms and prepare them for examination
- Prepare and administer medications as directed by the physician
Benefits
- Paid vacation time
- Health and dental insurance
- 401(k) retirement plan
- Employee Assistance Program (EAP)
- Additional benefits available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
