Patient Care Coordinator

TEKsystems•Raleigh, NC

35d•$21 - $21•Remote

About The Position

Join our team as a Pharmacy Patient Care Coordinator, where you will play a pivotal role in enhancing patient experiences through exceptional customer service and healthcare support. In this fully remote position, you will manage inbound and outbound calls, coordinate medication shipments, and provide vital assistance to ensure patients receive their therapies on time.

Requirements

High school diploma or equivalent required; associate or bachelor's degree in health administration, pharmacy services, or related field preferred.
At least 1 year of experience in pharmacy call center operations, specialty pharmacy coordination, or healthcare customer service preferred.
Experience managing inbound/outbound patient calls, refill reminders, and shipment coordination.
Proficiency with pharmacy management systems, CRM tools, and Microsoft Office applications.
Strong attention to detail with excellent written and verbal communication skills.
Ability to work independently in a remote environment while maintaining high productivity.
Understanding of URAC/ACHC accreditation standards and patient privacy regulations (HIPAA) strongly preferred.

Nice To Haves

Experience in insurance claim processing, insurance verification, and patient access.
Knowledge of medical terminology, patient registration, and prior authorization.
Strong empathy and soft skills.
Adherence to policy and procedures, with experience in call center environments, particularly in pharmacy or healthcare.

Responsibilities

Handle inbound patient and prescriber calls regarding shipment status, delivery questions, address changes, and refill scheduling.
Conduct proactive outbound calls to patients for refill reminders, therapy adherence check-ins, and demographic or eligibility updates.
Collect and verify patient demographic, contact, allergy, and medication information with accurate data entry into pharmacy systems.
Coordinate medication shipments by scheduling deliveries, confirming receipt, and escalating any delays or issues.
Serve as a liaison between patients, prescribers, and internal pharmacy teams to support seamless order processing.
Monitor prescription status to ensure therapy continuity and proactively address gaps in refill scheduling.
Document all patient interactions accurately and escalate clinical or compliance concerns to pharmacists or supervisors.
Provide exceptional customer support and help patients navigate the pharmacy process with confidence.
Contribute to process improvement initiatives that enhance patient experience and operational efficiency.