Patient Care Coordinator
About The Position
Greet patients, visitors, and vendors at the entrance with professionalism and warmth. Assist patients in navigating the physical layout of large health centers, including directing them to departments, waiting areas, and service desks. Answer general administrative questions related to appointments, scheduling, and facility services. Check in patients using the organization's software solution, ensuring accuracy and confidentiality. Coordinate with clinical and administrative staff to support patient flow and resolve issues promptly. Monitor lobby and entrance areas to ensure a safe and welcoming environment. Provide language assistance or connect patients with interpretation services when needed. Document interactions and escalate concerns to supervisors as appropriate. Demonstrates competency and proficiency with the electronic medical record (EMR) as it relates to areas of assigned responsibility and documents accordingly within the EMR. Accurately explains services and operating hours to patients. Obtains, verifies, and/or updates demographics and insurance information in the appropriate electronic medical record, as needed.
Requirements
- High school diploma or equivalent; additional education in healthcare administration or customer service is a plus.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Familiarity with healthcare software systems and basic computer skills.
- Commitment to patient confidentiality and professionalism.
- Ability to effectively interact with customers in stressful situations
- Must be flexible, resourceful, and able to troubleshoot
- Must be able to handle multiple tasks simultaneously and set priorities
- Pride in the job you do and the image you present to our patients and visitors
Nice To Haves
- Bilingual abilities are highly desirable.
- Bilingual (Spanish / English) preferred but not required
Responsibilities
- Greet patients, visitors, and vendors
- Assist patients in navigating the physical layout of large health centers
- Answer general administrative questions
- Check in patients using the organization's software solution
- Coordinate with clinical and administrative staff
- Monitor lobby and entrance areas
- Provide language assistance
- Document interactions and escalate concerns
- Demonstrates competency and proficiency with the electronic medical record (EMR)
- Accurately explains services and operating hours to patients
- Obtains, verifies, and/or updates demographics and insurance information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
501-1,000 employees
