Patient Care Coordinator (Spanish Bilingual Preferred)

Conversio Health Careers•San Luis Obispo, CA

11d•$20 - $21•Onsite

About The Position

Conversio Health busca una persona paciente, confiable, y simpática para ocupar el puesto de Coordinador de Atención al Paciente. Nuestro Coordinador de Atención al Paciente (PCC, la abreviación en inglés) servirá como un enlace entre el paciente y los profesionales de la salud y se centrará en garantizar que los pacientes existentes reciban un excelente servicio al cliente. Conversio Health is looking for a patient, reliable, and compassionate individual to fill the position of Patient Care Coordinator. Our Patient Care Coordinator (PCC) will serve as a patient liaison with health care professionals and focus on ensuring existing patients receive outstanding customer service. Bilingual in Spanish and English preferred. This is a full time (Monday - Friday), on-site position in our San Luis Obispo office.

Requirements

Proficient understanding of medical terminology, health conditions, and regulations as they pertain to the company (Training is provided)
Excellent organizational skills and time management in order to manage multiple tasks throughout the day
Telephonic customer service skills including the ability to make unsolicited calls (telephonic education to external clients), while maintaining good etiquette and providing accurate information (Training is provided)
Excellent computer and office systems skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required and must be able to adapt quickly to learning new software (Training is provided)
Must have demonstrated ability to work independently and exercise sound judgment and problem solving skills
Excellent communication, interpersonal, and presentation skills as demonstrated by the ability to communicate with coworkers and managers
High School Diploma or GED required.
1-2 years of professional experience in customer service, healthcare or related business preferred.

Nice To Haves

Bilingual in Spanish and English preferred.
Bachelor’s degree preferred.

Responsibilities

Complete incoming and outgoing calls to patients and doctor’s offices.
Document notes appropriately.
Review notes for needed documents. Verify information is correct with patients and/or Doctors offices during phone calls and update information as needed.
Resolve customer service concerns and customer complaints.
Answer emails timely and professionally. Be readily available to respond to Teams messages.
Participate in staff education
Follow company policy and procedures.
Share in Conversio Health’s vision of being a caring, honest, reliable and efficient healthcare partner.