Patient Care Coordinator

PurposeCare•Aurora, IL

About The Position

PurposeCare and its affiliate companies [https://purposecare.com/locations/] are looking for a qualified, dependable, honest, reliable, Patient Advocate to support the referral process of our clients. PurposeCare [https://purposecare.com/] is a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and innovative technology, PurposeCare ensures that our most vulnerable are provided with the support necessary to live full lives in their community. Your Care is Our Purpose. The Patient Care Coordinator assists with the delivery of patient care needs in the home whether internally or externally. Internal needs are needs or coordination of care within PurposeCare resources. External needs are provided by outside partners including Direct Medical Equipment (DME) ordering, lab work, home visiting physicians or other specialists. This role will work closely with third party vendors to identify efficient and cost-effective ways to deliver external patient needs. Provides assistance with day-to-day operations as needed.

Responsibilities

Understand home health internal workflow and all parts involved in the delivery of patient care.
Help answer and resolve incoming office calls and address various patient needs.
Set up visiting physician, specialist needs and Lab work needs for patient from start to finish ensuring each patient has been taken care of.
Develop a follow-up process when ordering patient external needs ensuring all requests are completed.
Track and monitor Lab results are received and faxed to appropriate ordering physicians.
Order DME needs from start to finish, ensure all required documentation and MD signatures are obtained and delivered to DME vendor in a timely manner.
Prepare Medicare supplies and trunk supplies for clinicians.
Maintain and organize inventory, including taking care of incoming packages, breaking down boxes, and stocking supplies.
Enter insurance orders through Parachute (wound care and DME), ensure proper diagnosis, and document in chart that order was placed.
Schedule Medical Couriers to pick up supplies and communicate high priority orders.
Refer patients to external partners podiatry and incontinence products.
Provide feedback on vendor performance and resolve or obtain additional partnership to improve patient services.
Track and monitor patient re-hospitalization and discharges
Maintains good working relationships and open lines of communication with personnel from physician offices, area hospitals, and clinics, etc. to assure flow of information and referrals for service.
Supports and adheres to policies and procedures.
Performs other duties as assigned by the Director of Operations and Administrator.
Must be knowledgeable about and consistently follow confidentiality and privacy policies and procedures.

Benefits

Competitive DailyPay [https://www.dailypay.com/employee/] (get same-day pay for shifts worked)
A rewarding career making a difference, changing lives & communities
Schedule Flexibility
Ongoing growth, training & professional development
Mentor, on-call & referral programs
Opportunity to apply for positions at our other PurposeCare locations [https://purposecare.com/locations/]
Medical & Prescription Drug Plan
Telehealth
Dental
Vision
401K
Life Insurance
Short- & Long-Term Disability Insurance