Patient Care Coordinator

LC SERVICES 1 LLC•Wake Forest, NC

About The Position

At Nu Image Surgical Center, we pride ourselves on delivering exceptional oral surgery and periodontal care in a warm and welcoming environment. Our team is dedicated to providing the highest level of patient care, and we are currently seeking a dynamic and organized Patient Care Coordinator to join us. Position Overview: We are looking for a highly motivated Patient Care Coordinator to be the first point of contact for our patients. The ideal candidate will be responsible for ensuring a smooth and positive experience from check-in to check-out. This role requires excellent communication skills, the ability to multi-task efficiently, and a strong team-player mentality.

Requirements

Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multi-task and manage time effectively in a fast-paced environment.
Proficient in using dental practice management software, required.
A positive attitude and a team-oriented approach to work.
A basic understanding of oral surgery and perio workflows

Nice To Haves

Previous experience in a dental or medical office is preferred.

Responsibilities

Patient Check-In and Check-Out: Greet patients, manage the check-in/check-out process, and ensure all patient information is accurate.
Payment Collection: Collect co-payments and manage billing inquiries.
Appointment Scheduling: Schedule patient appointments and manage the calendar efficiently.
Communication: Answer phone calls and emails promptly, providing accurate information and assistance.
Referrals Management: Communicate with referring offices and follow up with patients as necessary.
Schedule Preparation: Prepare daily schedules for the dental team and ensure all appointments are properly coordinated.
Team Collaboration: Work closely with the clinical team to ensure seamless patient care and office operations.