Patient Care Coordinator - (Remote 11a-8p ET)

IQVIA • Phoenix, AZ

13h • $53,000 - $63,000 • Remote

About The Position

Patient Care Coordinator A Patient Care Coordinator facilitates daily scheduling, and operations support in-home clinical programs by serving as the liaison of communication between patients and network clinicians, as well as HCPs and HUB operations.

Requirements

• High School Diploma o r equivalent
• Must be proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
• Customer service experience
• Must reside in country where the job is posted.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong verbal, written and communication skills.
• Ability to interact courteously and professionally with patients and clinical staff.
• Strong organizational skills with attention to detail.
• Ability to work independently and as a team player.
• Able to work in a virtual team environment by being available and responsive during working hours
• Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guideline

Nice To Haves

• Related field experience in healthcare administration scheduling patients and healthcare providers
• Call center experience
• Some college
• Experience with Salesforce, the Customer Relationship Management System

Responsibilities

• Initiate case creation by uploading Service Request Forms to operating system.
• Oversee the scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians.
• Document case details in Customer Relationship Management (CRM) system.
• Place outbound calls and text messages to patients and network clinicians.
• Answer incoming calls, text messages, and email correspondence.
• Provide product and technical support along with superior customer service.
• Report Adverse Events per program guidelines
• Follow up on missing information on program documentation
• Schedule Monday - Friday 11:00am ET - 8:00pm ET

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees