Patient Care Coordinator
About The Position
Hear Again America is a patient-focused hearing care practice dedicated to helping people reconnect with the sounds that matter most. Their Key West location offers a welcoming, supportive environment where patients feel heard, cared for, and confident in their hearing journey. Position Overview Hear Again America is seeking a Patient Care Coordinator to serve as the first point of contact for patients and play a key role in creating a positive, organized, and friendly office experience. This position supports daily front office operations, patient scheduling, and administrative tasks while working closely with the clinical team to keep the practice running smoothly.
Requirements
- Friendly, professional communication skills (in person and by phone)
- Strong organizational skills and attention to detail
- Comfort using computers, scheduling systems, and basic office software
- Ability to multitask and stay calm in a busy office environment
- Customer service, administrative, or front office experience preferred
Nice To Haves
- Medical or hearing healthcare experience is a plus, but not required
Responsibilities
- Greet patients warmly in person and over the phone
- Schedule appointments and manage the daily clinic calendar
- Verify patient information and assist with intake forms
- Collect payments and handle basic billing or insurance-related tasks
- Maintain organized patient records and office files
- Coordinate with providers to support efficient patient flow
- Assist with general administrative and office support duties
- Ensure the front office remains clean, welcoming, and professional
Benefits
- Health, dental, and vision insurance
- Life insurance
- Paid time off (PTO)
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
