Patient Care Coordinator-Optometry & Optical Services

Ophthalmic Consultants of Boston•Plymouth, MA

About The Position

Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Optometry & Optical Services team. The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. They will be servicing the Optometry and Optical line of business. Schedule: Fulltime 30-40 hours per week; Monday through Friday Summary of Responsibilities: The Patient Care Coordinator are responsible for the daily administrative tasks to support the needs of the practice and the providers. The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day. Assignment of tasks on a day-to-day basis may change.

Requirements

At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III.
Experience answering a high volume of patient calls.
Strong verbal and written communication skills, as well as attention to detail.
Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three.
Advanced skill in multi-tasking and ability to prioritize functions based on business need.
Ability to work with difficult people in challenging, sometimes stressful, situations.

Nice To Haves

Bachelor’s degree preferred.
Experience using electronic medical records, specifically Epic preferred.

Responsibilities

Provides excellent customer service.
Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner.
Documentation of patient communication in medical record.
Problem solving as patient concerns or issues arise.
Escalating patient concerns or questions to the Practice Manager/Supervisor when appropriate.
Responding to Patient Gateway patient messages.
Processes in-baskets in Epic between team members and providers.
Enters orders into Epic.
Answering a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing.
Calls from the main OCB line and from specialty service line-specific direct lines.
Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.)
Maintain lines of communication regarding templates concerns with the Practice Manager/Supervisor.
Monitoring schedules and reporting scheduling problems to the Practice Manager/Supervisor.
Responsible for maintaining a high level of scheduling accuracy.
Make outgoing rescheduling calls.
Manage and work the waitlist regularly and as openings in the schedule arise.
Work on the recall reports and follow up as needed.
Document no show appointments and handle patient follow up.
Scheduling of MRI, CT, labs, pathology.
Faxes- receive and handle incoming faxes.
Pathology- follow up on and document pathology results after provider review.
Import paperwork as needed for all tasks.
Process incoming patient referrals.
Handle mail as needed.
RX refills and PAs for RX refills for the specialty.
Performs related job duties as required.