Front Desk/Patient Care Coordinator - Heath Brook Office

OCALA EYE PA•Ocala, FL

2d•Onsite

About The Position

Ocala Eye is seeking a dedicated and friendly Patient Care Coordinator to join our team. The ideal candidate will welcome patients into our practice with a warm and friendly demeanor, ensuring they have a positive experience from check-in to check-out. The Patient Care Coordinator will manage patient information, verify insurance eligibility, handle appointment scheduling, and embody Ocala Eye's core values of C.A.R.E.S - Compassion, Accountability, Respect, Excellence, and Spirit.

Requirements

Previous experience in a medical office setting is preferred.
Proficiency in using digital technology for patient management.
Excellent verbal and written communication skills.
Strong ability to manage multiple tasks simultaneously in a high-volume environment.
Exceptional customer service skills with a focus on patient satisfaction.
Strong attention to detail, particularly in managing patient information and verifying insurance details.
Ability to work collaboratively with the healthcare team to ensure efficient and effective patient care.
High level of emotional intelligence to understand, manage, and respond effectively to patients' and team members needs and concerns.

Responsibilities

Greet and welcome patients in a pleasant and professional manner.
Track patients in the reception area and communicate with them as needed.
Ensure patient demographics are obtained, verify all information has been received, completed, and signatures obtained on required consents.
Ensure patients’ insurance cards and photo identification are on file.
Ensure proper authorization or referral is collected from payers that require it.
Place charts in the bin for the specific physician or technician.
Be proficient in using our digital check-in platform to enhance front office operations.
Review encounter forms to ensure all necessary codes are marked and request any missing information from clinic technicians.
Post charges to encounters.
Collect and post payments for copays, coinsurance, and patient balances in a courteous and professional manner.
Print itemized bills as receipts for patients.
Schedule patient return appointments as indicated on encounter forms.
Balance all payments at the end of the day, ensuring all transactions are accurate.
Greet and welcome patients with a friendly and warm demeanor, ensuring a positive experience.
Elevate the patient experience by providing exceptional customer service, making patients feel valued and comfortable.
Track patients in the reception area and communicate with them as needed.
Provide excellent customer service and communication.
Address patients' needs and concerns with empathy and professionalism.
Treat patients and co-workers with respect at all times.
Verify insurance eligibility to ensure patients have active coverage via online portals and integrated Practice Management system.
Accurately estimate patient out-of-pocket costs for office visits and testing.
Show genuine care and concern for patients and their families.
Take responsibility for actions and outcomes, ensuring high standards of practice.
Treat all patients, colleagues, and partners with dignity and respect.
Strive for excellence in all tasks and interactions, continually seeking improvement.
Demonstrate a positive and energetic attitude, contributing to a supportive and encouraging work environment.