Front Desk/Patient Care Coordinator

beBright•Springfield, MO

About The Position

We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dentistry & Orthodontics field. This position will support our three Southwest Missouri offices in Springfield, Nixa, and Republic in both our Pediatric Dentistry and Orthodontics front office. Monday-Friday 8am to 5pm. WHO WE ARE: At Expedition Pediatric Dentistry & Orthodontics, our dual specialty integrated care model positions us as a leader in both pediatric dentistry and orthodontics. We offer a distinctive blend of personalized care, a child-friendly environment, and advanced treatment options tailored specifically for young patients. With three locations across Southwest Missouri, we prioritize creating a welcoming and comforting atmosphere, featuring vibrant decor, interactive play areas, and staff trained in child psychology to alleviate dental anxieties. Visit our website: https://expeditiondental.com/ [https://expeditiondental.com/] to learn more WHO WE ARE LOOKING FOR:

Requirements

Proven experience in a customer service or administrative role, preferably in a healthcare setting (Pediatric Dentistry or Orthodontics experience a plus!).
Strong communication and interpersonal skills.
Knowledge of dental terminology, procedures, and insurance processes is beneficial.
Ability to multitask, stay organized, and work in a fast-paced environment.

Responsibilities

Greet and welcome patients in a friendly and professional manner.
Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
Schedule and confirm patient appointments efficiently, considering doctor availability and treatment requirements.
Coordinate and manage the appointment calendar to optimize the daily schedule.
Verify and update patient insurance information.
Collect and process payments for services rendered.
Provide patients with information on treatment costs, insurance coverage, and payment options.
Collaborate with staff to coordinate patient care and address any scheduling conflicts.
Maintain a clean and organized reception area.
Address patient concerns and complaints professionally and promptly.
Collaborate with the team to find solutions to patient issues.