Patient Care Coordinator-Mandarin Speaking
About The Position
SDFC is seeking a full-time, Mandarin speaking, Patient Care Coordinator for our Del Mar location. In this role, you will be the first point of contact for our patients both on the phone and when arriving at our offices, so you have a vital role in helping create a warm and welcoming environment. Your positive energy, can-do attitude, and near insatiable appetite for learning in this continually evolving field is exactly what we are looking for! Put our patients at ease with your compassion and professionalism as they make their journey, while behind the scenes your quick thinking and multitasking abilities keep things flowing smoothly and builds camaraderie with your teammates. Please note, this role is M-F and requires the candidate to be able to read, write, and converse in Mandarin.
Requirements
- Ability to maintain confidentiality consistent with HIPAA regulations
- Demonstrated success in detail-intensive and tech savvy work
- Please note, this role is M-F and requires the candidate to be able to read, write, and converse in Mandarin.
Nice To Haves
- College degree preferred, new college grads are welcome
- Previous healthcare and medical terminology knowledge preferred
Responsibilities
- Greet and register new patients; obtain patient demographic, financial, insurance, and clinical information; and enter data into the computer with great attention to detail
- Work closely with the Billing Team, including collecting co-pays
- Schedule and coordinate all patient appointments and procedures in eIVF Perform clerical duties, including chart preparation, scanning, and faxing
- Check in patients for appointments and procedures
- Act as liaison between physicians, clinical team, and other practices to coordinate information flow, including obtaining missing information to expedite patient visits
- Manage multiple phone lines; triage phone calls; perform new patient intake, follow-up, and reminder calls
- Assist fellow team members with communication issues such as setting up voicemail, headsets, and other equipment questions
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
