Patient Care Coordinator

MAX Surgical Specialty Management • West Orange, NJ

45d • $19 - $25

About The Position

Our practice, Riverside Oral Surgery is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.

The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients.

Requirements

• High School Diploma required, A.S. Degree in healthcare/related field preferred
• 1+ year of dental administration experience highly preferred
• Comprehensive knowledge of electronic medical systems
• Adeptness in the healthcare industry
• Excellent phone etiquette and ability to establish rapport with diverse clientele
• Able to prioritize workload and perform in a fast-paced and challenging environment

Responsibilities

• Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately
• Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families
• Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual
• Post all self-pay charges, collect payments, and provide patients with receipts
• Reconcile billing slips to daily schedule
• Update patient information, including demographics, insurance, HIPAA forms, and financial waivers
• Schedule appointments accurately according to department guidelines, using a waitlist when applicable
• Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly
• Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings
• Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations
• Demonstrate the ability to follow downtime procedures adequately
• Perform any and all other duties as assigned

Benefits

• Highly competitive salaries & annual performance and compensation reviews
• Competitive health insurance and benefits, including medical, dental, vision, disability, and more
• 401k retirement savings plan that includes employer match
• Generous Paid Time Off, sick leave, and paid holidays
• Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the Northeast

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED