Patient Care Coordinator
About The Position
HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.
Requirements
- High school diploma or GED required; college degree preferred.
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
- Strong interpersonal and communication skills (verbal and written).
- Exceptional organizational skills with attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.
Responsibilities
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Ordering and receiving office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPPA standards
Benefits
- PTO & Paid Holidays
- Work-Life balance is VERY important to us!
- Medical, dental, vision, and HSA
- 401K+ Match
- Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steeply discounted Hearing Aids and Products for you and your family members.
- Daycare Flex Savings Plan
- Growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
