Patient Care Coordinator

TEKsystems•Jacksonville, FL

3d•$21 - $21•Remote

About The Position

As a Pharmacy Patient Care Coordinator, you'll be the vital connection between patients and their pharmacy care team. You'll handle inbound and outbound calls that keep patients on therapy, ensure timely medication delivery, and provide the support that makes a real difference in people's lives. This fully remote role combines customer service excellence with healthcare impact. You'll coordinate medication shipments, conduct refill outreach, collect important patient information, and serve as a trusted resource for patients navigating their treatment journey. If you're detail-oriented, empathetic, and passionate about helping others, this role offers the perfect blend of structure and meaningful work.

Requirements

High school diploma or equivalent required; associate or bachelor's degree in health administration, pharmacy services, or related field preferred
At least 1 year of experience in pharmacy call center operations, specialty pharmacy coordination, or healthcare customer service preferred
Experience managing inbound/outbound patient calls, refill reminders, and shipment coordination
Proficiency with pharmacy management systems, CRM tools, and Microsoft Office applications
Strong attention to detail with excellent written and verbal communication skills
Ability to work independently in a remote environment while maintaining high productivity
Understanding of URAC/ACHC accreditation standards and patient privacy regulations (HIPAA) strongly preferred

Responsibilities

Manage inbound patient and prescriber calls regarding shipment status, delivery questions, address changes, and refill scheduling
Conduct proactive outbound calls to patients for refill reminders, therapy adherence check-ins, and demographic or eligibility updates
Collect and verify patient demographic, contact, allergy, and medication information with accurate data entry into pharmacy systems
Coordinate medication shipments by scheduling deliveries, confirming receipt, and escalating any delays or issues
Serve as a liaison between patients, prescribers, and internal pharmacy teams to support seamless order processing
Monitor prescription status to ensure therapy continuity and proactively address gaps in refill scheduling
Document all patient interactions accurately and escalate clinical or compliance concerns to pharmacists or supervisors
Provide exceptional customer support and help patients navigate the pharmacy process with confidence
Contribute to process improvement initiatives that enhance patient experience and operational efficiency