Patient Care Coordinator/Medical Assistant

OnPoint Medical Group • Littleton, CO

1d • $21 - $27

About The Position

OnPoint Medical Group is searching for an outstanding Patient Care Coordinator/Medical Assistant to join our team at South Denver Pain and Wellness! Come join a great group of medical professionals as our network continues to grow! OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible. Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands. Summary: The Patient Care Coordinator works in the front office of OnPoint Medical Group’s medical clinics and will back up medical assistants as needed. This position is responsible to greet patients, answer phone calls timely, activate patient files, and move patients through a pre-determined protocol to ensure a smooth visit with the clinic providers. This position is required to provide excellent customer service to new and existing patients as this position is often the first interaction that a patient has with OnPoint Medical Group.

Requirements

• High School Diploma or High School Equivalency
• Strong computer skills required
• Formal training or some experience as a medical assistant
• Current BLS card required
• Ability to complete individual assigned tasks as well as complete the tasks for the success of the clinic.
• Works well with people and can display empathy appropriately.
• Ability to actively listen and respond appropriately.

Nice To Haves

• Some college – medical, business, and accounting focus
• Customer Service Experience
• 1-2 years of experience in a business office or clinical environment
• Bilingual
• EMR experience preferred-Athenahealth practice management system

Responsibilities

• Responsible for greeting incoming patients in person or over the phone in a friendly and professional manner.
• Completes pre visit planning including but not limited to, contacting patient for updated insurance, completing insurance verification, and updating patient record.
• Responsible to registering new patients and verifying patient information is correct for existing patients.
• Collecting co-pays and payments when needed.
• Responsible to answer inbound calls to schedule patients as well as act as liaison to clinical staff for patient questions.
• Completes administrative duties that ensure the patient’s visit is smooth, billing can be processed in a timely manner, and the front office remains clutter-free and organized.
• Responsible for completing outbound calls to patients to schedule appointments.
• Performs duties to achieve or exceed established service standards.
• Maintains confidentiality and follows HIPAA guidelines.
• Punctual and regular attendance is an essential responsibility at OMG.
• Follow instructions and respond to management direction.
• Ability to work in a group but complete assigned tasks individually.
• Backs up medical assistants as needed, including the following: Rooms patients and documenting vitals accurately. Populates all sections of the electronic medical record timely and accurately. Assists providers during examination and treatment. Cleans and disinfects treatment rooms following patient examinations. Other duties as assigned by management.

Benefits

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• PTO accrued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees